IMPORTANT MESSAGE - COVID 19 : We pride ourselves on the fastest service, however, due to COVID-19 there may be slight delays for understandable reasons out of our control

All orders are shipped from the UK. For now, we only offer shipping to the UK, some EU countries, Australia and some parts of the USA. We are currently working hard to make sure shipping is made available to other regions.

All Orders placed Monday-Friday will be shipped within 2-3 working days.

Shipping Times & Cost

UK Standard Delivery Up to 5 working days  £2.50
UK Express Delivery Within 1-2 days (if ordered before 2pm) £5.99
Standard International 7-14 working days (Excludes Sat/Sun) from £7.99
Express EU Shipping Up to 3-5 days from £12
Free UK delivery Orders over £40 Free
Free Int'l Shipping Orders over £100 Free

 

THESE ARE ESTIMATED SHIPPING COSTS. YOUR SHIPPING COST WILL BE CALCULATED AT CHECKOUT.

 

PLEASE ALLOW 5-7 WORKING DAYS FOR MONOGRAM ITEMS AND UP TO 4 WEEKS FOR PERSONALISED JEWELLERIES. 

TRACKING YOUR ORDER

Once your order has been shipped, you will receive an email containing your tracking information. You will be notified when your item has been sent.

DUTIES & TAXES  

Orders may be subject to duties and taxes, and customers are responsible for these fees. As these fees vary from country to country, we have no control over these charges.  If raised, those charges don't go to us, but rather to the customs office of your country. The customer is responsible for all customs & duty fees payable upon delivery, on a Delivery Duties Unpaid (DDU) basis.  If customs or duties are raised, you'll be notified by your local customs office of this, as well as with details of how to pay them.

You will not always be required to pay duties or import tax, but it is important to t contact your local customs office for more information on customs fees.

 WRONG ADDRESS DISCLAIMER: 

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you decide to change your shipping address, please reach out to us on contact@shopmuses.com as soon as you place your order.